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SNR target

wysie
Grafter
Posts: 41
Registered: 17-08-2009

SNR target

Was wondering if you could lower my target SNR to 6dB, ive kept my router plugged in for about 3 weeks now only resetting from the router firmware. Been syncing at much lower speeds than my last isp and this seems to be the problem  Huh
Router Stats :

Uptime: 0 days, 4:05:06
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,496
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 10.0 / 19.0
SN Margin (Up/Down) [dB]: 24.0 / 14.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 11
HEC Errors (Up/Down): 0 / 9
Any advice would be appreciated Smiley
17 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: SNR target

If we request an SNR reset then it'll restart the 10 day training period on your line, let me know if you still want to go ahead with this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: SNR target

Yes that would be fine  Cheesy, im getting put on adsl max premium im guessing this wont affect it  Shocked ?
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: SNR target

I'm not actually sure if I'll be able to request it while an order is going through, I'll give it a try though.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: SNR target

It can't be done until the order completes, whilst an order is in progress the asset (broadband on the line) isn't 'active' so we can't perform any actions on it.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: SNR target

Ok, do you have any idea when you could request it  Smiley
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: SNR target

Tomorrow hopefully once the open order has been closed. I've made a note of your username to check again then.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: SNR target

Ok thats my on max premium now, can you or any of the other PN staff reset my SNR  Cheesy
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: SNR target

Should be in the progress of being reset, you might see fluctuations in speed over the next 10 days whilst it goes through the training period again.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: SNR target

Ok, cheers Cool.
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: SNR target

Was wondering if you could give my ip profile a nudge on PNs side, its still at 5500  Roll eyes
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: SNR target

Not now it isn't. Wink
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: SNR target

Just wondering has interleaving been turned back on or is it just because its the 10 day training period, pings are around 45ms when they were 25ms before  Lips are sealed
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: SNR target

It's not showing as active on BT's systems, does your router give you the status?
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: SNR target

cant find where it tells you on the thomson tg585 v7 lol  Embarrassed