SNR's been pumped up :/
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- Re: SNR's been pumped up :/
SNR's been pumped up :/
09-08-2011 2:36 PM
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Ticket ID: 45249376
Quote over the weekend of 06 & 07 August we had severe weather conditions which caused periodic power interruptions and the felling of our telegraph poles.
After the re-erection of the Openreach infrastructure we could re-establish a stable connection, however we now have a SNR margin of 12/13 which is higher than our value of 6 we had previously and which also held a stable connection.
This increase in SNR has resulted in a lower sync speed, even though its above the FTR, it is still considerably lower than the stable sync speed connection we had previous.
I would therefore ask for a request of a line reset, as these disconnections have not been due to our line at fault.
Many thanks for your time.
Can you please reset our line, cheers
Re: SNR's been pumped up :/
09-08-2011 3:30 PM
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I have sent a request to have your line profile set to a target SNR value of 6dB. This should go through before the close of play today.
Please let us know if you require any further assistance.
Re: SNR's been pumped up :/
09-08-2011 3:32 PM
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Thankyou so much for your prompt assistance.
Is there anything that i will be required to do, restart my router?
Re: SNR's been pumped up :/
09-08-2011 3:38 PM
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Regards
Re: SNR's been pumped up :/
09-08-2011 3:47 PM
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Correct.
Re: SNR's been pumped up :/
09-08-2011 4:07 PM
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Re: SNR's been pumped up :/
10-08-2011 10:29 AM
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Does this mean the request failed, or it still hasn't gone through yet?
Ta.
Re: SNR's been pumped up :/
10-08-2011 10:36 AM
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Re: SNR's been pumped up :/
10-08-2011 10:41 AM
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hope you can sort it for us
Re: SNR's been pumped up :/
10-08-2011 11:23 AM
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I've had the profile forced through manually in the meantime and your sync rate has increased as a result. Let me know if there is anything else I can do for you.
Re: SNR's been pumped up :/
10-08-2011 12:15 PM
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Is it too cheeky for me to ask if you could change our IP profile in accordance with the sync speed?
Thanks again.
Re: SNR's been pumped up :/
10-08-2011 12:21 PM
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Re: SNR's been pumped up :/
10-08-2011 12:36 PM
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Sorry, my mistake, I thought both could be updated from your end.
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