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SNR reset request
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SNR reset request
29-12-2020 9:59 PM
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Hi,
For what ever reason (I suspect the recent snow perhaps?) my SNR rose from 3db upto 6db resulting in a drop of around 3+Mb. It has stayed around 6db and there is no noise on the quiet line test.
Is it possible to have it set back to 3db as it was very stable on this previously?
Thanks
For what ever reason (I suspect the recent snow perhaps?) my SNR rose from 3db upto 6db resulting in a drop of around 3+Mb. It has stayed around 6db and there is no noise on the quiet line test.
Is it possible to have it set back to 3db as it was very stable on this previously?
Thanks
2 REPLIES 2
Re: SNR reset request
31-12-2020 6:50 AM
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So it looks like this has been done as my router disconnected about 6-7pm last night and came back with a 3db SNR and D/L upped by 2.5mb ish 😁
Thank you to masked hero that completed this for me! 😀
Thank you to masked hero that completed this for me! 😀
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Re: SNR reset request
01-01-2021 11:56 AM
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Equipment in the exchange will automatically adjust the line parameters as line conditions change. 6dB is the normal SNRM target. 3dB might be attained on an exceptionally good line, but should not be the expectation.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem
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