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SNR reset request

mmark101
Newbie
Posts: 3
Registered: ‎17-12-2013

SNR reset request

Hi
I've a stable line that's been happy with a SNR of 6 for many years, but (due to some power cuts I think) this has been pushed up to 15  Shocked 
Would you be able to process a SNR reset request please, back to 6dB?
Hope this is ok. Thanks, Mark
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,350
Thanks: 959
Fixes: 186
Registered: ‎25-03-2015

Re: SNR reset request

Should be back down to 6dB shortly for you Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mmark101
Newbie
Posts: 3
Registered: ‎17-12-2013

Re: SNR reset request

Thanks Harry!
Downstream rate's improved by 5K  Cheesy
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 4,350
Thanks: 959
Fixes: 186
Registered: ‎25-03-2015

Re: SNR reset request

Try a disconnect/reconnect I've just given the speed profile a nudge, I'll not make you wait for the delta report to come through to us to update it automatically Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team