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SNR reset request please

FIXED
CodeBusters
Grafter
Posts: 57
Thanks: 5
Registered: 17-10-2016

SNR reset request please

Is it possible to have my SNR profile reset to 6 please.

Could you also uncap the upload speed, I am on a business package and uploading files can take forever.

I contacted Plusnet by phone last week and again today about my speed concerns but no joy, all I got was the standard reply "It's within the limits, theres nothing else I can do" ,

On Friday he reset the max data rate to 7 but without the SNR being reset nothing has changed.

During the last 2 weeks my download speed has fallen from approx. 6800 to 4400 as shown in this screen capture.

ScreenShot00151.jpg

 Looking for a quick resolution to this problem. Thank you.

 

 

 

 

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: SNR reset request please

Fix

Looks like the SNR increased due to the disconnections last week:

 

 
It's looking more stable now so I've put a reset request through, when this completes I'll place an order to uncap your upload too which should complete tomorrow.
 
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 28.6 51.0
SNR Margin: 21.0 9.3
Errored Seconds: 0 1
HEC Errors: 0  
Cell Count: 75048 88404
Speed: 440 5600
 
Maximum Stable Rate (KBPS): 4544 Fault Threshold Rate (KBPS): 3635
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 86400
Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 2057
 
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
CodeBusters
Grafter
Posts: 57
Thanks: 5
Registered: 17-10-2016

Re: SNR reset request please

Many thanks for the quick response Chris, it is much appreciated.

I also look forward to the upload speed increasing. Smiley