Is it possible to have my SNR profile reset to 6 please.
Could you also uncap the upload speed, I am on a business package and uploading files can take forever.
I contacted Plusnet by phone last week and again today about my speed concerns but no joy, all I got was the standard reply "It's within the limits, theres nothing else I can do" ,
On Friday he reset the max data rate to 7 but without the SNR being reset nothing has changed.
During the last 2 weeks my download speed has fallen from approx. 6800 to 4400 as shown in this screen capture.
Looking for a quick resolution to this problem. Thank you.
Fixed! Go to the fix.
Looks like the SNR increased due to the disconnections last week:
|Upstream DSL Link Information||Downstream DSL Link Information|
|Maximum Stable Rate (KBPS):||4544||Fault Threshold Rate (KBPS):||3635|
|Mean Time Between Retrains (Seconds):||86400||Mean Time Between Errors Upstream (Seconds):||86400|
|Indicative Line Quality:||G||Mean Time Between Errors Downstream (Seconds):||2057|
| Chris Parr|
Plusnet Help Team