SNR reset request please

[#1]

After two long connections of 105 days and then 15 days with an SNR of 6db, DLM upped my downstream SNR to 9db. It did coincide with some weird goings ( although there didn't seem to be much justification for it at the time it happened ) on but my line seems to have gone back to normal behaviour.
Long thread here;
http://community.plus.net/forum/index.php/topic,133884.msg1265302.html#msg1265302
I've now been connected for 31 days - could it be reset back to 6db please so I can see how it goes?

[#2]

Could someone from CRT please take a look at this request?

[#3]

Hi jem16,
I'm happy to do this as the line is stable. I've just submitted a DLM reset so please allow up to 24 hours for that to take effect.

[#4]

Thank you Adam.

[#5]

Hi Adam,
Can you check what's happening with the reset please as nothing has taken place so far. I'm still at 9db downstream.
I did try a reboot this morning just in case it had been done but the router had not picked it up but nothing.

[#6]

Ok well over 24 hours now and still not SNR reset has taken place.
I would appreciate it if someone could check this out please.

[#7]

Hi jem16,
These can occasional fail unfortunately. I've resubmitted this for you.

[#8]

Thank you Adam. Let's hope it works this time around.

[#9]

I know it's not quite 24 hours but I'm fairly confident nothing is happening again with this reset. Any other time there has been a reset it's been more or less instantaneous.
What's going on here?

[#10]

Still no SNR reset I'm afraid.
As it seems a bit unlikely that two attempts would fail something else must be causing the issue. Could someone from CRT please check what is wrong please?

[#11]

I've just submitted this in a slightly different way and waited for it to complete. It's come back with no errors and is showing as complete. I'll run a line check shortly to double check.

[#12]

That seems to have worked, your current SNR is 6.5db.

[#13]

Many thanks Chris. That seems to have done the job.