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SNR reset please

c0dec
Grafter
Posts: 95
Registered: 15-05-2008

SNR reset please

Evening,
Could someone from Plusnet do an SNR reset on my line please? I've been playing around with routers today and the amount of disconnections seems to have increased my SNR margin to 12db where as it sat nearer 6db this morning.
Cheers
Dan
13 REPLIES
Community Veteran
Posts: 38,437
Thanks: 1,013
Fixes: 60
Registered: 15-06-2007

Re: SNR reset please

You probably won't get a response on here until Monday
c0dec
Grafter
Posts: 95
Registered: 15-05-2008

Re: SNR reset please

Indeed, probably still quicker than support though  Grin
sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Re: SNR reset please

I have had my SNR reset through a ticket before. Why not ask them? What's the worst that could happen?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: SNR reset please

Realistically we should be resetting the SNR as part of a fault investigation really. As you know why the SNR has increased we'll sort out a reset for you when back in the office tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: SNR reset please

Hi c0dec,
I've requested that for you. I'll check in a bit to see if it's taken effect and make any changes necessary on our side.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: SNR reset please

Hi c0dec,
This has now taken effect and I've raised your profile to 5000. You should see the increase in your profile in the next 15 minutes.
Jojo Smiley
c0dec
Grafter
Posts: 95
Registered: 15-05-2008

Re: SNR reset please

Hi Jo,
After a couple of router tweaks ive im now sitting stable at 8096 kbps, can you please raise my BT profile to suit?
Kind regards,
Dan
sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Re: SNR reset please

c0dec, would you mind posting all your problems in one thread as it is a bit confusing for people trying to help you.
Thank you.
c0dec
Grafter
Posts: 95
Registered: 15-05-2008

Re: SNR reset please

Hi,
This is more of a request and as Jo is extremely helpful this is the only way to contact her. My other thread is unrelated.
Regards
Dan
sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Re: SNR reset please

Quote from: c0dec
After a couple of router tweaks ive im now sitting stable at 8096 kbps, can you please raise my BT profile to suit?

Joanne won't be able to put up the Plusnet profile up until the BT IP profile has increased. What is a BT speedtest showing the IP profile as?
c0dec
Grafter
Posts: 95
Registered: 15-05-2008

Re: SNR reset please

Download speedachieved during the test was - 4319 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 768 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Re: SNR reset please

Quote from: c0dec
IP Profile for your line is - 5000 Kbps

Until the profile increases to 7000kbps. Joanne will not be able to do anything.
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 113
Fixes: 36
Registered: 27-04-2007

Re: SNR reset please

@c0dec,
I've just had a look at your account. I've noticed frequent disconnections, are you rebooting your router at all?
If not you might want to consider raising a fault as that issue will stop the IP profile from increasing: https://portal.plus.net/apps/kbdfaults
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team