SNR reset please
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- Re: SNR reset please
SNR reset please
03-12-2011 7:08 PM
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Could someone from Plusnet do an SNR reset on my line please? I've been playing around with routers today and the amount of disconnections seems to have increased my SNR margin to 12db where as it sat nearer 6db this morning.
Cheers
Dan
Re: SNR reset please
03-12-2011 7:25 PM
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Re: SNR reset please
03-12-2011 7:33 PM
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Re: SNR reset please
03-12-2011 8:20 PM
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Re: SNR reset please
04-12-2011 11:52 AM
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Re: SNR reset please
05-12-2011 9:39 AM
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I've requested that for you. I'll check in a bit to see if it's taken effect and make any changes necessary on our side.
Jojo
Re: SNR reset please
05-12-2011 5:33 PM
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This has now taken effect and I've raised your profile to 5000. You should see the increase in your profile in the next 15 minutes.
Jojo
Re: SNR reset please
05-12-2011 7:49 PM
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After a couple of router tweaks ive im now sitting stable at 8096 kbps, can you please raise my BT profile to suit?
Kind regards,
Dan
Re: SNR reset please
05-12-2011 7:55 PM
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Thank you.
Re: SNR reset please
05-12-2011 7:56 PM
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This is more of a request and as Jo is extremely helpful this is the only way to contact her. My other thread is unrelated.
Regards
Dan
Re: SNR reset please
05-12-2011 7:57 PM
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Quote from: c0dec After a couple of router tweaks ive im now sitting stable at 8096 kbps, can you please raise my BT profile to suit?
Joanne won't be able to put up the Plusnet profile up until the BT IP profile has increased. What is a BT speedtest showing the IP profile as?
Re: SNR reset please
05-12-2011 8:08 PM
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For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 768 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
Re: SNR reset please
05-12-2011 8:09 PM
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Quote from: c0dec IP Profile for your line is - 5000 Kbps
Until the profile increases to 7000kbps. Joanne will not be able to do anything.
Re: SNR reset please
06-12-2011 9:57 AM
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I've just had a look at your account. I've noticed frequent disconnections, are you rebooting your router at all?
If not you might want to consider raising a fault as that issue will stop the IP profile from increasing: https://portal.plus.net/apps/kbdfaults
Adam
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