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SNR low to zero especially in evenings

hughconway
Grafter
Posts: 25
Registered: 05-02-2009

SNR low to zero especially in evenings

Hi there,
Could one of the Plus.net guys or gals take a look at my connection as the SNR seems to be very low in the evenings accompanied by very slow download speeds which are making Netflix, iPlayer, etc continuously buffer.
I have tried reconnections and router resets to no avail.
I saw Jojo make some tweaks on another post which seemed to sort the problem.
Many thanks,
Hugh
8 REPLIES
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: SNR low to zero especially in evenings

I had a similar issue for months and months this time last year in the end a replacement of both d and e sides was made and a replacement card at exchange possibly also a lift and shift. not seen the snr off 0 since then.
out of interest what router are you using is it a belkin per chance?
podman
hughconway
Grafter
Posts: 25
Registered: 05-02-2009

Re: SNR low to zero especially in evenings

Hi there podman,
No, I have a Netgear DG834G v3.
Of course, this morning the downstream SNR is back to 5db and connection is fine.
Any help with this would be appreciated.
Thanks,
Hugh
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: SNR low to zero especially in evenings

Hmm. If the sync rate and SNR are actually changing then it'll be something near your premises or the exchange as there's nothing we can do that would change those stats. It could be some piece of electrical equipment in a nearby house perhaps, if it always happens at the same time it's well worth looking to see if anything gets turned on nearby that could be causing it - street lights or heating, things like that?
hughconway
Grafter
Posts: 25
Registered: 05-02-2009

Re: SNR low to zero especially in evenings

Nothing obvious, and it doesn't always happen. Just that if it dies it tends to be in the evenings.
Thanks,
Hugh
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: SNR low to zero especially in evenings

I'd advise raising a fault with us @hughconway https://portal.plus.net/apps/kbdfaults when doing so you should have an opportunity to enter some notes about the issues you're having in the evenings.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: SNR low to zero especially in evenings

Quote from: hughconway
I saw Jojo make some tweaks on another post which seemed to sort the problem.

I've had a go with yours but it will probably be Monday before it takes effect Smiley
hughconway
Grafter
Posts: 25
Registered: 05-02-2009

Re: SNR low to zero especially in evenings

Thanks Jojo  Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: SNR low to zero especially in evenings

Let me know how it goes tonight Smiley