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SNR has dropped... again

DoubleAitch
Hooked
Posts: 7
Registered: ‎03-09-2017

SNR has dropped... again

My SNR has dropped to 3 again. I had the same issue last month and it was resolved but has now returned.

See: https://community.plus.net/t5/Broadband/SNR-Margin-has-dropped/td-p/1473512

Can the settings be checked again?

Thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 227
Thanks: 66
Fixes: 16
Registered: ‎24-04-2017

Re: SNR has dropped... again

Hi there, sorry to see your signal strength has dropped again. I have placed an order to correct this which will complete in the next hour so if you could turn the router off and back on in a hour or longer the connection should be back to normal moving forwards. Being this has happened again I have contacted our suppliers to pin the settings in place and to prevent any incorrect changes the automated system would try to make moving forwards.

Kind regards,

Ben

 Ben Devine
 Plusnet Help Team
DoubleAitch
Hooked
Posts: 7
Registered: ‎03-09-2017

Re: SNR has dropped... again

Thanks. SNR is back up to 6 now.

I was told the settings were going to be pinned last time...
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: SNR has dropped... again

I do hope that they stay pinned this time, if you experience any more issues let us know and we'll see if there's anything further we can do.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff