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SNR drops and HEC erros rise dramatically when phone is in operation

BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

SNR drops and HEC erros rise dramatically when phone is in operation

As soon as i call out or receive a call SNR drops and HEC erros rise dramatically
I am in the process of uploading a video to  vimeo.com showing the problem. As OR insist the problem is rein which I highly doubt.
I'm leaning more towards HR fault or maybe condition of the line. Ali cables are used from the CAB to the DP. CAB distance in a straight line from DP is approximately 800 Meters so line is most probably longer.


As you can guess with 4 people in my dwelling-place using the telephone at any time day/night cause's atrocious disconnections & lag and abysmal speeds.
When telephone is not in operation the broadband is remarkable with no disconnections nor is there any lag or slow downs.
Kind Regards 
BigTabs
5 REPLIES
BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Re: SNR drops and HEC erros rise dramatically when phone is in operation

Video showing the problem using telephone and router stats SNR  https://vimeo.com/91475501
BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Re: SNR drops and HEC erros rise dramatically when phone is in operation

Uploading a video showing the telephone in operation and using speedtest .net will modify this when the two video's have completed
https://vimeo.com/91481245
https://vimeo.com/91481158
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: SNR drops and HEC erros rise dramatically when phone is in operation

Hi BigTabs,
I can see that you've got an engineer booked in to investigate and resolve this issue for you. Please do let us know how you get on.
Chris Pettitt
Cloud Environments Engineer
BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Re: SNR drops and HEC erros rise dramatically when phone is in operation

Engineer did not show up hopefully PlusNet will get an update why it was missed or hopefully he will still come.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: SNR drops and HEC erros rise dramatically when phone is in operation

I've just been in touch with our Faults Team and we;re chasing this up and will be in touch very shortly.
Really sorry for the inconvenience caused.
Chris Pettitt
Cloud Environments Engineer