SNR Reset?
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SNR Reset?
16-04-2014 10:53 AM
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I was wondering if it was possible to get an SNR reset, I'm less than 10 days after last one but had power issues last night seems to have dropped the speed considerably.
Former ticket id for fault was :79810524
Hope you can help!
Ash
Re: SNR Reset?
16-04-2014 10:58 AM
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Can you post your full RouterStats please? If there are issues on your line, a reset is not going to solve anything and indeed might delay focusing on the real issue.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: SNR Reset?
16-04-2014 11:09 AM
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<img src="http://community.plus.net/visualradius/generated/image13976427934434.png"/>
Do you know if your phone line has any interference/crackling if you lift the handset up?
Re: SNR Reset?
16-04-2014 11:18 AM
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DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode ADSL2
Upstream 440
Downstream 3736
SNR Margin(Upstream) 21.7
SNR Margin(Downstream) 15.4
Line Attenuation(Upstream) 26.5
Line Attenuation(Downstream) 45.5
As for hand set there is no interference that i can hear with standard use or quiet line test.
Main reason for multiple drops last night was the power as for the disconnections i tried to tell the CS member this and that it seems to become stable at low rate only but he marked the ticket as resolved which i suppose the main focus of the ticket is resolved.
The disconnections dont appear to happen for any good reason i'm assuming they are part of the exchange measuring my line while training?
Ash
Re: SNR Reset?
16-04-2014 11:25 AM
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Does your router report error counts please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: SNR Reset?
16-04-2014 11:30 AM
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Re: SNR Reset?
16-04-2014 1:08 PM
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Re: SNR Reset?
16-04-2014 3:42 PM
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Edit: Interestingly enough it only stopped working at the point where my disconnections seem to regularly occur during 14:00-01:00, I've just tried the billion again and it still wont work after being powered down for about 1 hour. i will try again in the morning and see if it is usable then.
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