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SNR Reset request

kareha
Grafter
Posts: 40
Registered: ‎19-12-2011

SNR Reset request

Yesterday my streets electricity went off knocking my router off.  When it came back online noticed my SNR had gone from 6 to 12, which has slowed my connection.  Please could I have it put back to 6 Smiley
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: SNR Reset request

It looks like your line has been having a few disconnection as of late and not just yesterdays.
<img src="http://community.plus.net/visualradius/generated/image13842562129193.png"/>
Have these been caused by you? I'm more reluctant to place a SNR reset if you're continuously having drops, it would be better to get to the bottom of them first.
kareha
Grafter
Posts: 40
Registered: ‎19-12-2011

Re: SNR Reset request

Those are probably caused by me messing around with my new router.  I generally haven't had major issues with the connection until this time when we had the electricity cut out.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: SNR Reset request

I've placed the SNR reset on your line, it will go into a 10 day training period so it's advisable to leave your connection alone during this period.
kareha
Grafter
Posts: 40
Registered: ‎19-12-2011

Re: SNR Reset request

Many thanks, my connection literally just went down and cane back at the connection speed I'm used to Smiley