SNR Reset and long dodgy rural lines
Yup, that kind of speed is what I was hoping for, and fingers crossed it might be nudged up a little higher once BT have finished with their plan of replacing drop and a new master socket.
Anyway. Things looked stable enough overnight, no drops, a few errored seconds but nothing severe like I've been used to. So far, so good for now.
But, I'm still profiled at 1mb. Any chance one of you DCT folks could cast the runes and wave your magic wand over that please?
Anyway. Things looked stable enough overnight, no drops, a few errored seconds but nothing severe like I've been used to. So far, so good for now.
But, I'm still profiled at 1mb. Any chance one of you DCT folks could cast the runes and wave your magic wand over that please?
Morning folks,
Looks like there was a delayed delta report back from BT that nudged the profile back down to 1mbps around 45 minutes after we nudged it up so I've altered this again and it should now be sat back at 1900mbps.
Let us know how you get on with the OR work
Looks like there was a delayed delta report back from BT that nudged the profile back down to 1mbps around 45 minutes after we nudged it up so I've altered this again and it should now be sat back at 1900mbps.
Let us know how you get on with the OR work
Cheers for that!
I'm in work all day so won't get a chance to test it until I get home later tonight, but hopefully that'll do the trick.
To be fair, it's quite usable compared to how it's been over the last few months so no need to put yourself out on my behalf, after all when BT get around to replacing the wiring they may well upset it all over again!
I'm in work all day so won't get a chance to test it until I get home later tonight, but hopefully that'll do the trick.
To be fair, it's quite usable compared to how it's been over the last few months so no need to put yourself out on my behalf, after all when BT get around to replacing the wiring they may well upset it all over again!
Afternoon all,
@Uncle_Meat - More than two hours on and the request doesn't seem to have cleared the issue
Another full faults check still shows the mismatch so it looks as though I'm going to need to raise this as a fault for you. I suppose the silver lining is that this should be a remote fix so no need for arranging time off or holiday for an engineer visit.
I'll drop you some detail in a support ticket on your account so that we can track the details, progress and outcome of the fault. You should see this appear on your account within the next 15-20 minutes.
@Townman - From what I understand, this wasn't something that was apparent in our faults testing prior to the phone fault being fixed so while it could be linked to the phone fault we couldn't say this for sure. At present it just seems to be a failure in the BT system that manages the synchronisation of data between BRAS and DLAM. We have seen delays up to 24 hours for these to rectify themselves however we've now surpassed this window by a considerable amount of time since phone fault resolution hence the need to intervene.
Moving froward, the number of issues that relate directly back to this cause seem to be rare when looking at them against a snapshot of our entire ongoing fault base. As such I think we will just have to work at rectifying them on a 1:1 basis as and when we see them.
@Uncle_Meat - More than two hours on and the request doesn't seem to have cleared the issue
Another full faults check still shows the mismatch so it looks as though I'm going to need to raise this as a fault for you. I suppose the silver lining is that this should be a remote fix so no need for arranging time off or holiday for an engineer visit.I'll drop you some detail in a support ticket on your account so that we can track the details, progress and outcome of the fault. You should see this appear on your account within the next 15-20 minutes.
@Townman - From what I understand, this wasn't something that was apparent in our faults testing prior to the phone fault being fixed so while it could be linked to the phone fault we couldn't say this for sure. At present it just seems to be a failure in the BT system that manages the synchronisation of data between BRAS and DLAM. We have seen delays up to 24 hours for these to rectify themselves however we've now surpassed this window by a considerable amount of time since phone fault resolution hence the need to intervene.
Moving froward, the number of issues that relate directly back to this cause seem to be rare when looking at them against a snapshot of our entire ongoing fault base. As such I think we will just have to work at rectifying them on a 1:1 basis as and when we see them.
Morning all!
First, a question for support.
As part of my fault ticket update I've been asked for a time/date to arrange a visit from BTO. Now, as before we're already expecting a visit to standardise the wiring from the drop to the master socket which was promised from an earlier visit. This has not happened yet, but apparently we were told it would be a "priority". So, would it be best waiting for that to happen and see how things go on from there?
Secondly, if this visit is already arranged, are there not any notes on the BTO system that this is imminent, and if so why request another visit via you guys? Do you have any visibility of jobs/orders on any particular line where BTO are concerned? The reason I ask, is that is seems that where BT are concerned, for a communications company they sure don't seem to communicate with themselves!
The first engineer came out, and promised a new pole and line, and then nothing happened from that. The second engineer came out in response to the aforementioned voice fault, said there was nothing on his notes about the first engineer visit about any work being scheduled but then did *something* to sort things out for now and then promised that there would be a third "priority" visit to finish things off, but nowt has happened since that until I had my request to book another visit.
Does all that make sense? Not had my first cuppa yet..
Finally, the line still seems settled, long periods of uninterrupted connection, steady Attn and SNR, but still BT profiled to 1Mbps.
First, a question for support.
As part of my fault ticket update I've been asked for a time/date to arrange a visit from BTO. Now, as before we're already expecting a visit to standardise the wiring from the drop to the master socket which was promised from an earlier visit. This has not happened yet, but apparently we were told it would be a "priority". So, would it be best waiting for that to happen and see how things go on from there?
Secondly, if this visit is already arranged, are there not any notes on the BTO system that this is imminent, and if so why request another visit via you guys? Do you have any visibility of jobs/orders on any particular line where BTO are concerned? The reason I ask, is that is seems that where BT are concerned, for a communications company they sure don't seem to communicate with themselves!
The first engineer came out, and promised a new pole and line, and then nothing happened from that. The second engineer came out in response to the aforementioned voice fault, said there was nothing on his notes about the first engineer visit about any work being scheduled but then did *something* to sort things out for now and then promised that there would be a third "priority" visit to finish things off, but nowt has happened since that until I had my request to book another visit.
Does all that make sense? Not had my first cuppa yet..
Finally, the line still seems settled, long periods of uninterrupted connection, steady Attn and SNR, but still BT profiled to 1Mbps.