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SNR Reset Request

spookypickle
Grafter
Posts: 80
Registered: 10-10-2012

SNR Reset Request

The last couple of weeks the router had been randomly switching itself on and off, after much messing about checking for faulty cables/router etc. we discovered at the weekend that this was actually being caused by a faulty 'new' electrical extension lead, and not the router or cables (all checked and OK). The problem is now resolved with a replacement extension and the router has been in continuous sync with no problems for 66 hours thus far. However the numerous reboots caused by the electrical faults have gradually pushed the noise margin up to 12db.
I'd like to request a SNR reset if possible to get things back to normal. I had just been put on a 3db by DLM prior to problems which seemed stable, and had no problems at all on 6db.
Many thanks.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: SNR Reset Request

Hi there,
I've just submitted the reset for you. Let us know if there's any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
spookypickle
Grafter
Posts: 80
Registered: 10-10-2012

Re: SNR Reset Request

Thanks Adam, it's already gone through, and is looking good at the moment Smiley