SNR Reset Request
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SNR Reset Request
28-11-2013 12:42 PM
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Many thanks,
Craig Hughes
Re: SNR Reset Request
28-11-2013 12:47 PM
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It looks like there has been a lot of disconnections, especially yesterday. Were those resets in the evening done by yourself? If not we'll need to look into why the connection might be dropping before considering an SNR reset:
<img src="http://community.plus.net/visualradius/generated/image13856427555078.png"/>
Adam
Re: SNR Reset Request
28-11-2013 12:53 PM
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Thanks,
Craig Hughes.
Re: SNR Reset Request
28-11-2013 1:32 PM
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Re: SNR Reset Request
30-11-2013 6:20 PM
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I've only had to turn the router off once since I asked the question - today for a number of hours, had to isolate power on that floor - so I don't think I've been bumped down to 12 dB again, I think it just never reset.
Thanks for all your help,
Craig Hughes.
Re: SNR Reset Request
02-12-2013 11:34 AM
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Re: SNR Reset Request
02-12-2013 9:24 PM
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I'm reluctant to modify it myself as I'd rather not end up in a battle against the DLM, so I'll give it a few more days, but it really has impacted my downstream speed quite a lot, on a line that has previously been really stable. I know it's a problem of my own making - there are just some things that can't wait until the training period has elapsed, and fixing my wifi was one of them!
Re: SNR Reset Request
03-12-2013 10:14 AM
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Re: SNR Reset Request
04-12-2013 10:17 AM
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Many thanks,
Craig Hughes
Re: SNR Reset Request
04-12-2013 2:28 PM
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Re: SNR Reset Request
05-12-2013 9:33 PM
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If you check my account you will see a number of reconnections today - those were initiated by me, I was just trying to determine whether the reset had gone through, so not a problem with the connection. I also tried forcing a lower margin from my end, and although the sync speed increased by the expected amount, the actual download speed remained unchanged.
From the above it looks like the only way to get my speed back up is to get a successful reset - if these aren't going through properly, is there anything Plusnet or myself can do?
Apologies for continuing to hassle you about this and thanks again for your continued support,
Craig Hughes.
Re: SNR Reset Request
05-12-2013 10:14 PM
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If you've managed to increase the sync speed yourself, then probably your download speed will be limited by Plusnet's copy of the IP profile which you can check here: https://portal.plus.net/my.html?action=data_transfer_speed
The IP profile depends on your sync speed, and plusnet's copy is supposed to update automatically. If it fails to update or you can't wait, it's fairly simple for plusnet staff to update the "current line speed" figure manually.
Re: SNR Reset Request
06-12-2013 11:00 AM
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Thanks,
Craig Hughes
Re: SNR Reset Request
07-12-2013 3:46 PM
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Would it be possible for someone to submit one last (I promise!) reset request, specifying 6 dB? That should get me back to the speeds I'm used to.
Thanks,
Craig Hughes.
Re: SNR Reset Request
09-12-2013 3:40 PM
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Thanks for all your help, I promise to stop hassling soon
Craig Hughes
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