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SNR Margin has dropped

FIXED
DoubleAitch
Hooked
Posts: 7
Registered: 03-09-2017

SNR Margin has dropped

Noticed some intermittent connection issues on Friday (slow/stalling speed, streams buffering) and saw that my SNR Margin had dropped to ~3.5.
Previously, as far as I can recall, it has always been in the 6-8 range.
I had hoped this would be a temporary issue but it's still ongoing today (Sunday).

I've tried a different modem and microfilter and I'm connected to the master phone socket. Telephone line seems fine.

Is there anything else at my end that might cause this and I should check before contacting customer services?
Tags (1)
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: SNR Margin has dropped

Fix

Hello there.

 

Sorry to hear you're having connection problems. I've just reset the SNR target now.

Can you let us know how it goes over the next 24 hours?

 

Thanks,

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
DoubleAitch
Hooked
Posts: 7
Registered: 03-09-2017

Re: SNR Margin has dropped

Thanks. It's already jumped back to 6 so looks promising. I'll keep an eye on it.
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: SNR Margin has dropped

Awesomeness, keep us posted!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
DoubleAitch
Hooked
Posts: 7
Registered: 03-09-2017

Re: SNR Margin has dropped

No more issues since the change.
Thanks for fixing it.
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: SNR Margin has dropped

Fantastic, happy to hear that!
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
DoubleAitch
Hooked
Posts: 7
Registered: 03-09-2017

Re: SNR Margin has dropped

My SNR has dropped to 3 again Sad

Can you check the settings?
Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: SNR Margin has dropped

DoubleAitch
Hooked
Posts: 7
Registered: 03-09-2017

Re: SNR Margin has dropped

No, the SNR has dropped and remained around 3 regardless of the time of day.