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SNR Margin Stuck at 26 dB - IP Profile has been Bracketed - Need Reset Please !

xxSONICxx
Dabbler
Posts: 13
Registered: ‎22-04-2008

SNR Margin Stuck at 26 dB - IP Profile has been Bracketed - Need Reset Please !

Hi,
We just got back from being on holiday for 10 days, before we left we switched off all the electrics in the house at the fuse box.
When we got back yesterday night and booted our router it sync'ed up with a default SNR Margin of 26 dB and the sync speed is at a terrible 239 kbps.
Before we went on holiday (and for years) we have always had an SNR Margin of 6 dB and an average sync speed of 2500 kbps.
Please could someone help and reset our default SNR Margin back to the 6 dB we had before.
Also please can we be removed from this IP Profile Bracket we now seem to be locked into.

Many thanks & kindest regards

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: SNR Margin Stuck at 26 dB - IP Profile has been Bracketed - Need Reset Please !

That should be sorted in the next hour or so.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gel
Seasoned Pro
Posts: 1,663
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: SNR Margin Stuck at 26 dB - IP Profile has been Bracketed - Need Reset Please !

xxSONICxx
Dabbler
Posts: 13
Registered: ‎22-04-2008

Re: SNR Margin Stuck at 26 dB - IP Profile has been Bracketed - Need Reset Please !

Quote from: Chris
That should be sorted in the next hour or so.

Thanks so much Chris  Cheesy
Yep Target SNR is back at 6dB now, and sync speed at 2855 kbps  Grin
xxSONICxx
Dabbler
Posts: 13
Registered: ‎22-04-2008

Re: SNR Margin Stuck at 26 dB - IP Profile has been Bracketed - Need Reset Please !

Quote from: Gel
Would this have been prevented if user had closed modem down first via it's software Chris Lips are sealed

Hi Gel, yep we did that... just before leaving for holiday we disconnected the session via router software, waited 2 mins and switched off router, then waited 2 mins more and pulled the router wall plug, then waited few more mins before switching everything off at the fuse box... so it was a surprize to see our IP Profile had gone to a bracketed Profile while we were away. Now that Chris has reset the target SNR margin it seems back to normal again... Thanks again Chris Grin