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SNR Change Please

davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

SNR Change Please

Can someone please change my snr to 3db?
i have a very stable connection. I usually set my router to tweak from 6 to 3 but for some reason it is not making any changes today after an unexpected power cycle.
Thanks
adieShockedrange removed all caps title as per link:rules
14 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,633
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: SNR Change Please

I'm fine with that as it's currently about 4.5db
You should see that go through in the next few hours.
Please drop us a reply back here should it case any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: SNR Change Please

Thanks Adam but there has been no change at all
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: SNR Change Please

I've just resubmitted that for you, you should notice a difference within the next hour or so.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: SNR Change Please

I did notice a difference! Internet stopped working completely since the 22. No DSL light and no sync. For the first time I'm not happy with plus net at all. Told on the phone 3 days to fix minimum.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: SNR Change Please

I'm sorry this has happened.
I think you'd be best keeping your SNR Target at 6db, it looks as though your line isn't happy syncing at 3db. I've requested this change manually to see if it'll bring the sync back up, if it doesn't we'll continue to investigate.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: SNR Change Please

Still not working
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: SNR Change Please

It's not gone through yet. I'm awaiting our suppliers to complete this.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: SNR Change Please

When though? I have had no service since Thursday!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: SNR Change Please

It's gone through but doesn't appear to have brought the service back up - I'm really trying to help you.
I'll leave the Fault Ticket with the Faults Team as I can see they now have this in hand.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: SNR Change Please

Finally up and running again! thanks for everyones help getting this sorted, 1 last thing bt profile is:  IP Profile for your line is - 8.93 Mbps
PN Profile: Current line speed: 7.6 Mb
Thanks
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: SNR Change Please

I've updated it.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: SNR Change Please

thanks Chris, i was told the engineer needed to come to my house, no one came but after a random reboot of router my internet came back online, i presume he just went straight to the cabinet and fixed something there.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: SNR Change Please

There aren't any notes from the engineer yet, so I'm not sure.
The Faults Team will include the notes from the engineer when they retest your line to ensure everything is working.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: SNR Change Please

about 30 mins after my last post openreach called me to inform me the engineer will be on his way soon as his current job is taking longer than expected!
therefore my problem seems to have magically fixed itself without any intervention from the engineer. V strange indeed.
They were quite willing to still come round and check things but i thought it wasnt worth it, in hindsight i probably should have still got them round....