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SFI Engineer - Question #70221075

shalom2010
Grafter
Posts: 977
Registered: ‎28-12-2012

SFI Engineer - Question #70221075

Can this comment be explained please? (I was hoping this can be done remotely)
"Summary
BT have advised nothing remotely can be done and next step is a further SFI engineer"

(Special Faults Engineer - I assume).
Do I need to ring for another appointment to resolve this issue?
I was told by the original engineer a week ago that until the work at the cabinet is complete the fault cannot be worked on (he said several weeks).
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: SFI Engineer - Question #70221075

It seems that we've been requested to get another engineer appointment for you to get this resolved.
We've booked one for tomorrow (13th) 1pm-6pm I hope that's OK?
shalom2010
Grafter
Posts: 977
Registered: ‎28-12-2012

Re: SFI Engineer - Question #70221075

Yes that's fine, I've updated the ticket. Hopefully the upload speed will get back to more normal levels (was 17.4)