S.O.S
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- Re: S.O.S
S.O.S
19-08-2016 6:59 PM
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No words can really describe the challenges BT, sorry plusnet, have put me through since signing up on 12th July (to a fibre service they don't have) so I will just detail the latest.
I received e-mail notification (and my account dashboard confirms this) that my phone and broadband are now active,yet I have no dial tone. I did try calling the support desk but the wait was over 30min, I did try and mail them but it bounced.
So yes that over 5 weeks over summer and not even a dial tone, hence the subject title..
Re: S.O.S
19-08-2016 11:26 PM
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Now I understand the big show over financial penalties if you try and leave, you aren't managed by Philip Green are you? similar level of ethics..
Re: S.O.S
20-08-2016 9:52 AM
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There might be a way of getting a better responce, it's worked for me after I discovered it, if you go to the home page https://www.plus.net/ click on help & support (top center) after the page loads check the bottom right, there should be a green popup "chat online" fil lin the questionnaire and hopefully someone will help you, I have been told this can have a long wait time too but I have only waited a few minutes. Hope you get through
Re: S.O.S
20-08-2016 10:07 AM
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Thanks hitchhiker, doing it now, for any tech admins, chat doesn't work in opera had to use firefox.
Re: S.O.S
20-08-2016 3:53 PM
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Pop-up blockers can inhibit the chat function.
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