Rumour about Customer Support
Please translate "non white label". Does it mean the ones who don't have a record of being awkward
Quote from: techguy Please please please, direct your main customers (the non white label ones) to your Sheffield facility because I want to deal with people from Sheffield I tell thee
Again - with the greatest respect for the people down in Durban - my experience of overseas calls centres is that even if staff can speak good English and not too strong an accent - the major problem is even highly educated people do not understand the British culture and how things work here. I could bore everyone with several examples - but I have had to spend 2 or 3 times the amount of time on the phone - at my expense - to explain the problem. Sometimes I've been so exasperated - I have insisted I am redirected back to someone in the UK - and they have immediately understood the problem and have ususally been able to resolve the issue.
I know some companies that have used overseas call centres have now moved operations back to the UK because of just this problem.
Maybe having staff overseas on the online support systems will work - as long as they are closely monitored by Sheffield staff ?.
- if we have problems explaining the problem - there must be a way to escalate the issue and speak to someone in Sheffield.
This all makes me nervous that I have made another mistake moving to PN
I know some companies that have used overseas call centres have now moved operations back to the UK because of just this problem.
Maybe having staff overseas on the online support systems will work - as long as they are closely monitored by Sheffield staff ?.
- if we have problems explaining the problem - there must be a way to escalate the issue and speak to someone in Sheffield.
This all makes me nervous that I have made another mistake moving to PN
Here`s a couple of questions....
Who wrote the blog? Why use double negatives in a sentence?
When I first read the sentence below, I got the wrong inference..... or did I...?
I think this is a very poor standard of English language.
The correct way for that sentence to make proper sense is
It makes sense for us to look at ways in which we can work together, to improve quality and customer satisfaction
I think you (and a lot more) will agree, the meaning of the sentence is now absolutely clear, and not ambiguous as first produced.
Who wrote the blog? Why use double negatives in a sentence?
When I first read the sentence below, I got the wrong inference..... or did I...?
Quote
It doesn’t make sense for us not to look at ways in which we can work together, to improve quality and customer satisfaction
I think this is a very poor standard of English language.
The correct way for that sentence to make proper sense is
It makes sense for us to look at ways in which we can work together, to improve quality and customer satisfaction
I think you (and a lot more) will agree, the meaning of the sentence is now absolutely clear, and not ambiguous as first produced.
Next Mod meeting in Durban then? 
Well if CSC has to be off shored to anywhere, then South Africa from my experience provides some of the best customer service. And Sheffield has little space left for expansion to CSC.
But I can not help but think that this is a thin end of a wedge.
Well if CSC has to be off shored to anywhere, then South Africa from my experience provides some of the best customer service. And Sheffield has little space left for expansion to CSC.
But I can not help but think that this is a thin end of a wedge.
Quote from: shutter Who wrote the blog? Why use double negatives in a sentence?
When I first read the sentence below, I got the wrong inference..... or did I...?
Quote It doesn’t make sense for us not to look at ways in which we can work together, to improve quality and customer satisfaction
I think this is a very poor standard of English language.
The correct way for that sentence to make proper sense is
It makes sense for us to look at ways in which we can work together, to improve quality and customer satisfaction
I think you (and a lot more) will agree, the meaning of the sentence is now absolutely clear, and not ambiguous as first produced.
Hands up. Guilty as charged. I put that bit in. I thought it actually got the point across better.. 'it really doesn't make any sense etc' but I take your point.