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Router with orange light and red flashing b

Immamancuso
Newbie
Posts: 2
Registered: ‎23-04-2020

Router with orange light and red flashing b

Hi,

two days ago I got an email saying my new broadband was up and running so yesterday I tried to plug my router following all the instructions but I got orange light and a red flashing b. I thought maybe the line was not active yet so I waited another day and tried again now but I am getting the same orange light and red flashing b.
It’s not easy at the moment to talk on the phone with the customer service.
What can I do to check if my line is ok?
My new phone number seems working, I tried to call it with my mobile phone and it rings.

Can anyone help me please?
Thanks
2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,905
Thanks: 1,513
Fixes: 479
Registered: ‎01-01-2012

Re: Router with orange light and red flashing b

Thanks for getting in touch @Immamancuso

I've looked into your account and I can see you've spoken with our support team who found an external fault on the line.

We'll get that fixed for you as soon as possible

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Immamancuso
Newbie
Posts: 2
Registered: ‎23-04-2020

Re: Router with orange light and red flashing b

@matthewheeler thank you very much for checking and replying!