Router says broadband & internet connected - but no internet

[#1]

Using a Technicolor 582n - inspite if what the router is saying via the admin interface (broadband and internet connected), there’s no internet connection. Tried both WiFi and wired, can’t connect. Yesterday I was getting “wait 15 mins whilst we set you up” messages via the browser - although this is not a new account / connection.

Anyone have any ideas?

Thanks

[#2]

Is there a blue light showing on your router? Are you unable to connect on multiple devices wired/wireless or on just the one? Are you able to log into your router and see what the status is of you connected devices?

[#3]

Sorry forget the blue light thing, I was thinking of a different router...

[#4]

No device can access the internet, wired or wireless. They can all connect to the router, confirmed via the connected devices page as active with an IP address assigned via dhcp

[#5]

Is this router connected to another router/modem?

[#6]

No, it’s connected via adsl over the phone line

[#7]

Have you entered your login details correctly. Are you sure your broadband's status is connected?

[#8]

Hi there and welcome to the community forums.

Apologies for the delayed response from staff.

If you're still having problems, mind PMing me your username and I'll be happy to take a looksies into this?