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Router problems
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- Re: Router problems
Router problems
17-05-2017 12:37 PM
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My router/modem keeps dropping wifi and internet but sometimes the lights are still on. It regularly drops all lights and restarts. I have done a full reset and only works for about 30 mins then drops again. I am also getting red power button regularly
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Re: Router problems
17-05-2017 2:05 PM
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Sorry to hear you are having issues with your connection. I have tested your line and I can see the connection is dropping.
In addition I can see you have reported a fault which is currently being investigated by our faults team, as soon as they have an update they will be in touch.
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Re: Router problems
17-05-2017 3:51 PM
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How long is this going to take I reported the fault on Monday evening with absolutely no reports back from the faults team. Left in limbo
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Re: Router problems
17-05-2017 4:08 PM
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Apologies for the lack of response to your fault ticket. I've now updated this and responded to you.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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