Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Router playing up - customer support want me to reset it
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Router playing up - customer support want me to re...
Router playing up - customer support want me to reset it
10-05-2014 10:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Customer support have said that they want me to reset my router, TG582n FTTC, but I'm wary of doing that because I'm not sure of my password and settings. Is there a guide and a way of confirming my settings and password before I embark on this?
Any advice or hints and tips are welcome.
Any advice or hints and tips are welcome.
Message 1 of 4
(681 Views)
3 REPLIES 3
Re: Router playing up - customer support want me to reset it
10-05-2014 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 2 of 4
(418 Views)
Re: Router playing up - customer support want me to reset it
10-05-2014 11:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Oldjim - the part that I'm worried about is putting in the password. I'm not sure what mine is - is this the password that I log in to the plus.net website with?
Message 3 of 4
(418 Views)
Re: Router playing up - customer support want me to reset it
10-05-2014 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
[Edit] link doesn't work correctly so deleted as not helpful.
There's a link on the page Oldjim gave, It doesn't paste in here properly (for me anyway).
Here's the main info:
How to setup your router
Enter admin as the Username.
For the Password enter the SN number shown on the bottom of your router and your setup card (it starts with CP)
Click OK to continue.
Enter admin as the Username. For the Password enter the SN number shown on the bottom of your router or your setup card (it starts with CP)
Now you'll need to enter your Broadband Username and password.
Find your Broadband Username under Connection Settings in My Account
The password is the one that you use to log in to this website
EDIT "This website in this case is the portal not the forum"
jim:green potential confusion fixed mod:end
There's a link on the page Oldjim gave, It doesn't paste in here properly (for me anyway).
Here's the main info:
How to setup your router
Enter admin as the Username.
For the Password enter the SN number shown on the bottom of your router and your setup card (it starts with CP)
Click OK to continue.
Enter admin as the Username. For the Password enter the SN number shown on the bottom of your router or your setup card (it starts with CP)
Now you'll need to enter your Broadband Username and password.
Find your Broadband Username under Connection Settings in My Account
The password is the one that you use to log in to this website
EDIT "This website in this case is the portal not the forum"
jim:green potential confusion fixed mod:end
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 4 of 4
(418 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Router playing up - customer support want me to re...