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Router not rebooting - constant green light

roymaddison
Newbie
Posts: 9
Registered: ‎23-07-2018

Router not rebooting - constant green light

Had a couple of power cuts recently and my Plusnet one router went to a solid green light after the power came back. I managed to get it to reboot properly after a couple of attempts but am concerned that all my remote security/ heating / lights etc would not be accessible if this happened when I was at home. Router has-been fine up until now and is probably four years old(?). Does the solid green light indicate a fundamental issue as it doesn't seem to appear as a standard error indicator where I've looked.
7 REPLIES 7
jab1
Legend
Posts: 16,671
Thanks: 5,259
Fixes: 246
Registered: ‎24-02-2012

Re: Router not rebooting - constant green light

@roymaddison Which Hub do you have - I'm guessing either a Hub0 or Hub1?

John
Dan_the_Van
Aspiring Hero
Posts: 2,408
Thanks: 1,063
Fixes: 67
Registered: ‎25-06-2007

Re: Router not rebooting - constant green light

@roymaddison 

have you tried a factory reset using the pin hole? Hold the paper clip in until the lights go out.

@jab1 Hub Two also goes green in times of difficulty 

 

roymaddison
Newbie
Posts: 9
Registered: ‎23-07-2018

Re: Router not rebooting - constant green light

It's a Hub One - post should have said "when I'm not at home" - easy to sort at home!! (So far)
jab1
Legend
Posts: 16,671
Thanks: 5,259
Fixes: 246
Registered: ‎24-02-2012

Re: Router not rebooting - constant green light


@Dan_the_Van wrote:

 

@jab1 Hub Two also goes green in times of difficulty 

 


@Dan_the_Van I know - but I was just checking. 😀

John
roymaddison
Newbie
Posts: 9
Registered: ‎23-07-2018

Re: Router not rebooting - constant green light

Done reset etc - issue is that I don't seem to be able to rely on it. Last time it went green my Hive disconnected the holiday mode and put all the heating on! Because I wasn't in at the time, 'green mode' meant I had no access to reset router and correct the Hive!
Dan_the_Van
Aspiring Hero
Posts: 2,408
Thanks: 1,063
Fixes: 67
Registered: ‎25-06-2007

Re: Router not rebooting - constant green light

Stuck on green suggests the Hub is failing during the self test during a power up or restart

Suggest a new Hub is in order, are you close to renewing, if so call customer options 0800 013 2632  and see what they can do your you

 

roymaddison
Newbie
Posts: 9
Registered: ‎23-07-2018

Re: Router not rebooting - constant green light

Thank you - just renewed for another 18 months but kept my router as had no issues - will contact them and see what they say