cancel
Showing results for 
Search instead for 
Did you mean: 

Router/modem reboot and logs

gwillym
Grafter
Posts: 79
Registered: 30-07-2007

Router/modem reboot and logs

After a very stable uptime of over 20 days, my HomeHub 5 - acting as both router and modem rebooted itself this morning. The good news is that the speed increased slightly Cheesy.
But what caused the reboot?. In the logs I see :-
07:31:37, 28 Jan. ( 170.600000) CWMP: session completed successfully
07:31:36, 28 Jan. ( 170.400000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
07:31:33, 28 Jan. ( 167.330000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
07:31:33, 28 Jan. ( 167.320000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
.
.
.
.
07:31:04, 28 Jan. IN: BLOCK [15] Default policy (TCP 66.193.112.93:443-​>31.185.136.251:36335 on ppp3)
07:31:03, 28 Jan. ( 137.100000) CWMP: session closed due to error: WGET TLS error
.
.
.
.
07:31:00, 28 Jan. ( 133.890000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
07:31:00, 28 Jan. ( 133.890000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
07:30:59, 28 Jan. ( 132.350000) NTP synchronization start
07:30:58, 28 Jan. ( 130.980000) WAN operating mode is VDSL
07:30:57, 28 Jan. ( 130.070000) PPP IPCP Receive Configuration ACK
07:30:57, 28 Jan. ( 130.060000) PPP IPCP Send Configuration Request
07:30:57, 28 Jan. ( 130.050000) PPP IPCP Receive Configuration NAK
07:30:57, 28 Jan. ( 130.050000) PPP IPCP Send Configuration ACK
07:30:57, 28 Jan. ( 130.050000) PPP IPCP Receive Configuration Request
07:30:56, 28 Jan. ( 129.660000) PPP IPCP Send Configuration Request
07:30:56, 28 Jan. ( 129.660000) CHAP authentication successful
07:30:56, 28 Jan. ( 128.990000) CHAP Receive Challenge
07:30:56, 28 Jan. ( 128.990000) Starting CHAP authentication with peer
07:30:56, 28 Jan. ( 128.990000) PPP LCP Receive Configuration ACK
07:30:56, 28 Jan. ( 128.980000) PPP LCP Send Configuration ACK
07:30:56, 28 Jan. ( 128.980000) PPP LCP Send Configuration Request
07:30:56, 28 Jan. ( 128.980000) PPP LCP Receive Configuration Request
07:30:54, 28 Jan. ( 127.490000) CHAP Receive Challenge
07:30:54, 28 Jan. ( 127.490000) Starting CHAP authentication with peer
07:30:54, 28 Jan. ( 127.490000) PPP LCP Receive Configuration ACK
07:30:54, 28 Jan. ( 127.480000) PPP LCP Send Configuration Request
07:30:54, 28 Jan. ( 127.480000) PPP LCP Receive Configuration Reject
07:30:54, 28 Jan. ( 127.480000) PPP LCP Send Configuration ACK
07:30:54, 28 Jan. ( 127.480000) PPP LCP Receive Configuration Request
07:30:54, 28 Jan. ( 127.480000) PPP LCP Send Configuration Request

Anyone have an explanation?
Thanks in advance
Neil
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Router/modem reboot and logs

pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Router/modem reboot and logs

Firmware update?  It looks like the reboot was initiated by a system at pbthdm.bt.motive.com
The HH seems to be remotely managed by Alcatel Lucent (www.motive.com)
https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-Drops-every-few-hours-Brand-New...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Event-log-Server-URL-https-pbthdm-bt-motive...
gwillym
Grafter
Posts: 79
Registered: 30-07-2007

Re: Router/modem reboot and logs

Thanks