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Router keeps restarting

MKM64
Newbie
Posts: 4
Fixes: 1
Registered: 14-12-2016

Router keeps restarting

Hi,

Been with Plusnet since 13th December 2016.  However, I've noticed that our Plusnet router keeps restarting itself.  This seems to happen at least once a day for no apparent reason.  Should it be doing this?

4 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Router keeps restarting

No the router should not be restarting, to be honest I would advise carrying out a factory reset on the router to see if that stops its from rebooting. If it still keeps rebooting post back and one of the Plusnet staff will be able to deal with it further.

James

Cagney1994
Rising Star
Posts: 304
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Re: Router keeps restarting

@MKM64 - What router is it?

MKM64
Newbie
Posts: 4
Fixes: 1
Registered: 14-12-2016

Re: Router keeps restarting

Its the Plusnet Hub 1

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Router keeps restarting

By restarting, I'm assuming the light turns to green by itself?

 

Have you a Chromecast connected to the router, as previously a firmware update has proven to cause the Hub One to constantly power cycle itself.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support