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Router keeps restarting

MKM64
Newbie
Posts: 4
Fixes: 1
Registered: ‎14-12-2016

Router keeps restarting

Hi,

Been with Plusnet since 13th December 2016.  However, I've noticed that our Plusnet router keeps restarting itself.  This seems to happen at least once a day for no apparent reason.  Should it be doing this?

4 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: ‎20-08-2016

Re: Router keeps restarting

No the router should not be restarting, to be honest I would advise carrying out a factory reset on the router to see if that stops its from rebooting. If it still keeps rebooting post back and one of the Plusnet staff will be able to deal with it further.

James

Highlighted
Cagney1994
Rising Star
Posts: 350
Thanks: 8
Fixes: 2
Registered: ‎28-07-2013

Re: Router keeps restarting

@MKM64 - What router is it?

MKM64
Newbie
Posts: 4
Fixes: 1
Registered: ‎14-12-2016

Re: Router keeps restarting

Its the Plusnet Hub 1

Plusnet Staff
Plusnet Staff
Posts: 2,156
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Router keeps restarting

By restarting, I'm assuming the light turns to green by itself?

 

Have you a Chromecast connected to the router, as previously a firmware update has proven to cause the Hub One to constantly power cycle itself.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff