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Router keeps resettin itself

worcsdave
Grafter
Posts: 72
Registered: ‎15-08-2007

Router keeps resettin itself

Every few days, when I try to get online I find that my router has gone back to its default settings, and I have to reset it with my Plusnet username and password.
Anyone have any idea why this might be happening and what I could do about it?
Thanks.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Router keeps resettin itself

Hmm - that is really odd. Out of interested, do you have a different router you could connect to see if you're able to replicate the issue with different hardware?
Chris Pettitt
Cloud Environments Engineer
worcsdave
Grafter
Posts: 72
Registered: ‎15-08-2007

Re: Router keeps resettin itself

No I'm afraid not.  I wonder if the router is getting old and somehow needs replacing?  Is this something that happens if things start to wear out... or does that not apply to routers?  Same thing happened (Again!) last night: on average it happens about twice a week....
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Router keeps resettin itself

Hi worcs, I've responded to your ticket - if you'd like to drop me a PM with a good time to call I'll give you a ring to take the payment instead of you needing to call in Smiley