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Router keeps rebooting.

buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Router keeps rebooting.

I have been with Plusnet ADSL for just over a month now with no problems. Over the last couple days though my router keeps rebooting.
When it does my upstream snr shoots up from 6.0 - 8.0 to 10.0, also it reconnects at a lower sync speed. Could I have my line checked please for any issues, nothing has changed my end wiring wise.
These are the stats.

Uptime: 0 days, 0:09:02
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,011 / 6,067
Data Transferred (Sent/Received) [MB/MB]: 53.74 / 422.40
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 23.4 / 44.5
SN Margin (Up/Down) [dB]: 8.9 / 6.0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 27 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3,548 / 10
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 545 / 38
HEC Errors (Up/Down): 548 / 54


Edit, done it again as I write!  Bit of a joke. 

New stats.
Uptime: 0 days, 0:01:00
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 899 / 6,063
Data Transferred (Sent/Received) [MB/MB]: 54.00 / 423.08
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 23.4 / 44.5
SN Margin (Up/Down) [dB]: 8.5 / 6.2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 36 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3,560 / 15
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 0
9 REPLIES
Superuser
Superuser
Posts: 9,152
Thanks: 558
Fixes: 46
Registered: 06-04-2007

Re: Router keeps rebooting.

Could be a line problem, of course, but it's possible your router or a microfilter has developed a fault.
I suggest working through the ADSL Connection Troubleshooting Guide to eliminate your hardware. Do you have a spare router you could try?
David
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Router keeps rebooting.

I have an couple of old Netgears stashed away somewhere. I am using an ADSL Nation filtered faceplate.
It could be heat related, have moved the router around a bit to see what happens.
Still like to have my line checked out though, assume Plusnet will pick this up on Monday.
Community Veteran
Posts: 38,439
Thanks: 1,016
Fixes: 61
Registered: 15-06-2007

Re: Router keeps rebooting.

That doesn't look like a reboot as the error seconds haven't reset
I think you need to check the router log as it looks more like a resync with the exchange http://192.168.1.254/cgi/b/events/?be=0&l0=1&l1=2
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Router keeps rebooting.

You could be right although the uptime resets.

Log file.

Recorded Events

Time Message

Info Aug 3 16:11:34 LOGIN User admin logged in on [HTTP] (from 192.168.1.65)

Warning Aug 3 15:31:03 IDS scan parser : tcp port scan: 173.194.67.95 scanned at least 10 ports at 87.114.3.223. (1 of 1) : 173.194.67.95 87.114.3.223 40 48 TCP 443->56664 [...R..] seq 3780297019 ack 0 win 0

Info Aug 3 15:25:35 LOGIN User admin logged in on [HTTP] (from 192.168.1.65)

Info Aug 3 15:24:54 LOGIN User admin logged in on [HTTP] (from 192.168.1.65)

Info Aug 3 15:24:25 CONFIGURATION saved by TR69

Warning Aug 3 15:23:43 PPP link up (Internet) [87.114.3.223]

Info Aug 3 15:23:43 FIREWALL event (1 of 1): modified rules

Info Aug 3 15:23:43 FIREWALL event (1 of 1): created rules

Info Aug 3 15:23:43 FIREWALL event (1 of 2): deleted rules

Info Aug 3 15:23:43 PPP CHAP Receive success (Internet)

Info Aug 3 15:23:43 PPP CHAP Receive challenge from rhost PCL-AG03 (Internet)

Info Aug 3 15:23:42 PPP CHAP Receive challenge from rhost bras-red2.sl (Internet)

Info Aug 3 15:23:36 xDSL linestate up (ITU-T G.992.5; downstream: 6080 kbit/s, upstream: 1099 kbit/s; output Power Down: 20.3 dBm, Up: 12.7 dBm; line Attenuation Down: 44.5 dB, Up: 23.3 dB; snr Margin Down: 6.1 dB, Up: 6.5 dB)

Info Aug 3 15:23:10 xDSL linestate down

Info Aug 3 15:22:40 xDSL linestate down

Warning Aug 3 15:21:25 PPP link down (Internet) [31.185.223.251]

Info Aug 3 15:20:38 FIREWALL event (1 of 1): modified rules

Info Aug 3 15:20:38 FIREWALL event (1 of 1): created rules

Info Aug 3 15:20:38 xDSL linestate down

Info Aug 3 15:17:25 SNTP Synchronised to server: 212.159.13.49

Info Aug 3 14:38:33 CONFIGURATION saved by TR69

Warning Aug 3 14:38:18 IDS scan parser : tcp port scan: 173.194.67.95 scanned at least 10 ports at 31.185.223.251. (1 of 1) : 173.194.67.95 31.185.223.251 40 49 TCP 443->55110 [...R..] seq 2411371782 ack 0 win 0

Info Aug 3 14:37:53 FIREWALL event (1 of 1): modified rules

Info Aug 3 14:37:53 FIREWALL event (1 of 1): created rules

Warning Aug 3 14:37:53 PPP link up (Internet) [31.185.223.251]

Info Aug 3 14:37:53 FIREWALL event (1 of 2): deleted rules

Info Aug 3 14:37:53 PPP CHAP Receive success (Internet)

Info Aug 3 14:37:53 PPP CHAP Receive challenge from rhost PCL-AG07 (Internet)

Info Aug 3 14:37:52 PPP CHAP Receive challenge from rhost bras-red2.sl (Internet)

Info Aug 3 14:37:49 xDSL linestate up (ITU-T G.992.5; downstream: 6063 kbit/s, upstream: 899 kbit/s; output Power Down: 20.3 dBm, Up: 12.7 dBm; line Attenuation Down: 44.5 dB, Up: 23.4 dB; snr Margin Down: 6.1 dB, Up: 6.3 dB)

Warning Aug 3 14:37:29 PPP link down (Internet) [91.125.191.97]

Info Aug 3 14:37:23 xDSL linestate down

Info Aug 3 14:36:53 xDSL linestate down

Info Aug 3 14:36:36 FIREWALL event (1 of 1): modified rules

Info Aug 3 14:36:36 FIREWALL event (1 of 1): created rules

Info Aug 3 14:36:36 xDSL linestate down

Info Aug 3 14:34:59 LOGIN User admin logged in on [HTTP] (from 192.168.1.65)

Community Veteran
Posts: 38,439
Thanks: 1,016
Fixes: 61
Registered: 15-06-2007

Re: Router keeps rebooting.

On a resync the up time does reset
I suggest raising a fault at http://faults.plus.net
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Router keeps rebooting.

Cheers, I think I've already done that through spraxyt's link above.
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Router keeps rebooting.

Yet again it has happened, bit cheesed of with it now . Doesn't seem to have been picked up by Plusnet staff.
Stats.

Link Information
Uptime: 0 days, 0:01:25
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,095 / 6,144
Data Transferred (Sent/Received) [MB/GB]: 135.84 / 1.52
Output Power (Up/Down) [dBm]: 12.2 / 0.0
Line Attenuation (Up/Down) [dB]: 23.3 / 44.5
SN Margin (Up/Down) [dB]: 5.8 / 6.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 54 / 0
Loss of Signal (Local/Remote): 6 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 6,615 / 15
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 2
 

Log.
Time Message

Info Aug 5 15:18:57 LOGIN User admin logged in on [HTTP] (from 192.168.1.65)

Info Aug 5 15:18:39 CONFIGURATION saved by TR69

Info Aug 5 15:18:20 LOGIN User admin logged in on [HTTP] (from 192.168.1.65)

Warning Aug 5 15:17:53 SNTP Unable to contact server: 198.18.1.128

Info Aug 5 15:17:53 FIREWALL event (1 of 1): modified rules

Info Aug 5 15:17:53 FIREWALL event (1 of 1): created rules

Info Aug 5 15:17:53 FIREWALL event (1 of 2): deleted rules

Warning Aug 5 15:17:53 PPP link up (Internet) [87.112.236.211]

Info Aug 5 15:17:52 PPP CHAP Receive success (Internet)

Info Aug 5 15:17:52 PPP CHAP Receive challenge from rhost PTW-AG03 (Internet)

Info Aug 5 15:17:50 PPP CHAP Receive challenge from rhost bras-red2.sl (Internet)

Info Aug 5 15:17:46 xDSL linestate up (ITU-T G.992.5; downstream: 6144 kbit/s, upstream: 1095 kbit/s; output Power Down: 20.4 dBm, Up: 12.2 dBm; line Attenuation Down: 44.5 dB, Up: 23.3 dB; snr Margin Down: 6.1 dB, Up: 6.3 dB)

Info Aug 5 15:17:19 xDSL linestate down

Info Aug 5 15:16:49 xDSL linestate down

Warning Aug 5 15:15:27 PPP link down (Internet) [87.114.3.223]

Info Aug 5 15:14:43 FIREWALL event (1 of 1): modified rules

Info Aug 5 15:14:43 FIREWALL event (1 of 1): created rules

Info Aug 5 15:14:43 xDSL linestate down

Info Aug 5 14:17:08 SNTP Synchronised to server: 212.159.6.9

Info Aug 5 14:08:53 LOGIN User admin logged in on [HTTP] (from 192.168.1.65)

Info Aug 5 13:17:08 SNTP Synchronised to server: 212.159.13.49

Info Aug 5 12:17:08 SNTP Synchronised again to server: 212.159.13.50

Warning Aug 5 12:00:28 IDS scan parser : tcp port scan: 74.125.195.95 scanned at least 10 ports at 87.114.3.223. (1 of 1) : 74.125.195.95 87.114.3.223 40 48 TCP 443->64914 [...R..] seq 1540977804 ack 0 win 0

Warning Aug 5 11:57:28 IDS scan parser : tcp port scan: 173.194.34.128 scanned at least 10 ports at 87.114.3.223. (1 of 1) : 173.194.34.128 87.114.3.223 40 57 TCP 443->64854 [...R..] seq 119770533 ack 0 win 0

Info Aug 5 11:17:08 SNTP Synchronised to server: 212.159.13.50

Info Aug 5 10:17:08 SNTP Synchronised to server: 212.159.6.9

Info Aug 5 09:17:07 SNTP Synchronised to server: 212.159.6.10

Info Aug 5 08:17:07 SNTP Synchronised to server: 212.159.13.49

Info Aug 5 07:17:07 SNTP Synchronised to server: 212.159.6.9

Info Aug 5 06:17:07 SNTP Synchronised to server: 212.159.6.10

Info Aug 5 05:17:07 SNTP Synchronised to server: 212.159.6.9

Info Aug 5 04:17:07 SNTP Synchronised again to server: 212.159.13.50

Info Aug 5 03:17:07 SNTP Synchronised to server: 212.159.13.50

Warning Aug 5 02:38:10 IDS scan parser : tcp port scan: 173.194.78.147 scanned at least 10 ports at 87.114.3.223. (1 of 1) : 173.194.78.147 87.114.3.223 40 49 TCP 443->60578 [...R..] seq 1918842260 ack 0 win 0

Info Aug 5 02:17:07 SNTP Synchronised to server: 212.159.13.49

Warning Aug 5 02:13:30 IDS scan parser : tcp port scan: 213.123.84.81 scanned at least 10 ports at 87.114.3.223. (1 of 3) : 213.123.84.81 87.114.3.223 40 54 TCP 80->59282 [...R..] seq 3472265730 ack 0 win 0

Info Aug 5 01:17:07 SNTP Synchronised to server: 212.159.6.9
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Router keeps rebooting.

Hi, looks like it has been picked up by our team - hope they get it sorted for you soon.
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Router keeps rebooting.

Strangely I got an email & text as I posted this. Looks like a router fault, a new one on it's way.