Router issues

[#1]

Once again router plays up 8 times in last 24 hours router cuts off and resets. takes 5 to 10 mins each time to reconnect and when it does for 1st hour or so service too slow. no point ringing them up as all i ever get is about downloading an app to check my wireless make sure that other routers not interfering with router and to find best channel. problem easy router is naff.

Dont see why i should need to buy a new router as a router comes as part of my contract, so best try ofcom to get out of contract and [-Censored-] of to a company that really cares.

[#2]

Hi @Rogypoos1969,

I'm sorry to hear that you've experienced these issues with our services. I've tested your line today and discovered a potential fault with your connection and I've raised a faults ticket on your account regarding this, which can be viewed here.

Please let us know once you've been able to respond to the ticket so that we may review the fault further.