Router flashing red
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- Router flashing red
Router flashing red
01-08-2019 1:30 PM
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Re: Router flashing red
01-08-2019 2:33 PM
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Thanks for getting in touch @Jess1982
I'm sorry to hear that your connection isn't working. We've tested your line and identified an issue that needs an engineer visit to investigate further.
Can you raise a fault here and post back once you've done so?
This will allow us to get that picked up straight away for you
Re: Router flashing red
01-08-2019 2:43 PM
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Re: Router flashing red
01-08-2019 3:16 PM
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Thanks, @Jess1982.
We've just sent you a further update with the next steps.
Same again if you can let us know once you've responded we'll get that picked up for you
Re: Router flashing red
02-08-2019 3:01 PM
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He has said we need a new one.
Could you please let me no how I go about getting a new one.
Thank you
Re: Router flashing red
02-08-2019 3:17 PM
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Thanks for getting back to us @Jess1982.
We've ordered you a new router and we'll get that to you as soon as possible
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