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Router dropping to orange multiple times

rsmeeton87
Newbie
Posts: 1
Registered: 28-07-2017

Router dropping to orange multiple times

Hi,

 

Last night on three separate occasions my router dropped from blue to flashing orange for no apparent reason. The normal service resumed within 5 minutes. 

 

This was very disruptive to what I was doing online at the time. Are there any known fixed I can apply?

 

Failing that I'd request a look at my line, as I will be cancelling if this persists

 

Thanks 

2 REPLIES
Gel
Pro
Posts: 1,385
Thanks: 131
Fixes: 10
Registered: 02-08-2007

Re: Router dropping to orange multiple times

Plusnet Help Team
Plusnet Help Team
Posts: 4,028
Thanks: 735
Fixes: 165
Registered: 25-03-2015

Re: Router dropping to orange multiple times

Hi @rsmeeton87, sorry to see your connection has been dropping out.

 

I'd recommend running through our troubleshooting guide in the first instance here: https://www.plus.net/help/broadband/connection-troubleshooting/

 

However, if you continue to experience connection drops following this, please report a fault over at https://faults.plus.net so we can investigate further.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team