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Router dropping to orange multiple times

rsmeeton87
Dabbler
Posts: 12
Registered: 28-07-2017

Router dropping to orange multiple times

Hi,

 

Last night on three separate occasions my router dropped from blue to flashing orange for no apparent reason. The normal service resumed within 5 minutes. 

 

This was very disruptive to what I was doing online at the time. Are there any known fixed I can apply?

 

Failing that I'd request a look at my line, as I will be cancelling if this persists

 

Thanks 

2 REPLIES
Gel
Seasoned Pro
Posts: 1,421
Thanks: 140
Fixes: 12
Registered: 02-08-2007

Re: Router dropping to orange multiple times

Plusnet Help Team
Plusnet Help Team
Posts: 4,075
Thanks: 786
Fixes: 170
Registered: 25-03-2015

Re: Router dropping to orange multiple times

Hi @rsmeeton87, sorry to see your connection has been dropping out.

 

I'd recommend running through our troubleshooting guide in the first instance here: https://www.plus.net/help/broadband/connection-troubleshooting/

 

However, if you continue to experience connection drops following this, please report a fault over at https://faults.plus.net so we can investigate further.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team