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Router drop out

greencrofter
Newbie
Posts: 1
Registered: ‎30-09-2013

Router drop out

This last weekend has been a washout re  Broadband 
Friday tested a slow connection and came up with .5MS . In desperation uprooted router and connected to BT master socket
System booted and behold 3-4MS , the fastest it has ever been ( exchange issues but don't get me started ).
Next day ( Saturday)  no connectivity for a long long time ( hours at a time ). The same for  Sunday . So its back to the original connection  now +1MS
Question is ~  why  would the router drop out  when connected to the master socket.  Have tried different filters and used both  Ethernet and wireless
For what its worth  router data below
Anybody any ideas Huh?

Link Information


Uptime: 0 days, 0:19:40

DSL Type: G.992.1 annex A

Channel mode: Interleave

Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,184 / 3,200

Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,136

Data Transferred (Sent/Received) [kB/MB]: 0.00 / 27.74

Output Power (Up/Down) [dBm]: 12.5 / 18.5

Line Attenuation (Up/Down) [dB]: 28.5 / 46.5

SN Margin (Up/Down) [dB]: 28.0 / 16.0

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 557

CRC Errors (Up/Down): 0 / 0

HEC Errors (Up/Down): 0 / 0
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Router drop out

Hi there,
Quote
why  would the router drop out  when connected to the master socket.  Have tried different filters and used both  Ethernet and wireless

I'm unable to see an exact reason for the issue but it looks like a fault is at play.
Did anything change on Friday by the way as it looks like your connection was stable for quite a while prior to that:
<img src="http://community.plus.net/visualradius/generated/image1380546645844.png"/>
Either way I'd advise heading to our <a href="http://faults.plus.net//">online fault checker</a> ASAP to get that reported.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team