Router delivery for FTTC
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Router delivery for FTTC
Router delivery for FTTC
17-02-2014 7:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I ordered one with plusnet but it hasn't arrived yet.
thanks
Reece
Re: Router delivery for FTTC
17-02-2014 8:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You can connect a PC ethernet wired to the modem with the configuration detailed here http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Router delivery for FTTC
18-02-2014 9:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just had a look into your account and created ticket 81458874 on there for you. Apologies for any inconvenience this may have caused. We will continue to monitor the ticket I created and inform you once we're able to proceed.
Re: Router delivery for FTTC
18-02-2014 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For anyone interested the ticket states that my order (for FTTC) has been cancelled. ON THE DAY OF INSTALLATION. I wonder if i didn't make this thread would i have even been informed???
I've already taken the day from work. this is the second time this has happened! (happened on installation of BB too).
Re: Router delivery for FTTC
18-02-2014 10:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The problem is with capacity at the cabinet which provides Fibre. Unfortunately we're looking towards the beginning of March before the capacity issue is likely to be resolved by our suppliers.
Re: Router delivery for FTTC
18-02-2014 10:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes i understand the problem is the capacity. But i also know i can't order unless there is capacity. So at the time of ordering there was capacity - i made my order which should reserve my slot at the cabinet. This is obvious - if i order something from amazon that says "in stock" i don't get an email on the day of delivery saying that they didn't deliver because it's out of stock. I ordered my "product" when it was in "stock" and it was given away to someone else. The biggest part is at least amazon is professional enough to tell you on the day of order that it's out of stock. You tell me on the day i'm supposed to go live.
Re: Router delivery for FTTC
18-02-2014 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If any further correspondence is required, it will be picked up by our Provisioning Team in due course.
Re: Router delivery for FTTC
18-02-2014 11:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Yes i understand the problem is the capacity. But i also know i can't order unless there is capacity. So at the time of ordering there was capacity - i made my order which should reserve my slot at the cabinet
I'm afraid that when dealing with BTOR that's not strictly true. They don't seem to have the capacity to monitor the uptake of fibre on their cabs & therefore Plusnet will continue to show availability even when there is none. BTOR only take action when their engineers start reporting back that the cab is full. This happened recently to my next door neighbour so I do know that this is the case. He was one of TEN customers from various isps, including BT, who had orders accepted for a full cab. Yet again it's worth another complaint to Ofcom on the off chance that they will eventually start to fine BTOR for their serial incompetence.
Re: Router delivery for FTTC
18-02-2014 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The problem is
. They could have yet they didn't. they waste my time AGAIN. This is why i'm angry at PN.
Quote we could and should have done better in letting you know quicker.
Re: Router delivery for FTTC
18-02-2014 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router delivery for FTTC
18-02-2014 12:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router delivery for FTTC
18-02-2014 12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Really sorry this has happened. We will continue to monitor your account for the capacity to be restored and place your order as soon as this has been confirmed.
Re: Router delivery for FTTC
18-02-2014 12:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also seeking compensation for the day that you have wasted. Yes the cabinet is not your problem but you had the time to tell me in advance that the order had been cancelled.
Re: Router delivery for FTTC
18-02-2014 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Router delivery for FTTC