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Router dead - technicolor TG582n

fgramsha
Newbie
Posts: 2
Registered: ‎09-03-2014

Router dead - technicolor TG582n

My router has gone tits-up.
I have Green lights for Power/Ethernet and Broadband but no light for internet and a red light on wifi.
The WIFI network doesn't show up and I can't access http://192.168.1.254 via eithernet cable either.
Does anybody have any advice please? The wait time for phone support is 1.5 hours which is kind of appalling.
Thank you
4 REPLIES
Community Veteran
Posts: 1,624
Thanks: 24
Registered: ‎29-06-2010

Re: Router dead - technicolor TG582n

You could try a factory reset via the recessed button on the back of the router (most makes / models have this function) however you will have to reconfigure the router from scratch if you do that - any firewall rules / port forwarding etc. will need to be re-entered, as well as your connection username / password. If that fails, and your router is under warranty, then you should get a replacement.
If PN supplied it, the DCT will be back on the case later this morning and should be able to organise a replacement for you.
ETA - actually, a red wireless light appears to mean you have your wireless security turned off, so that may be a red herring, however if you can't access the router via ethernet either, then the factory reset is probably still your only option.
http://www.plus.net/support/broadband/hardware/technicolor-582n-setup-guide.shtml#troubleshooting
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Router dead - technicolor TG582n

Good morning fgramsha,
Did a Factory Reset resolve the issue for you?
Chris Pettitt
Cloud Environments Engineer
fgramsha
Newbie
Posts: 2
Registered: ‎09-03-2014

Re: Router dead - technicolor TG582n

Jaggies - thank you! The factory reset did the job  Smiley
Community Veteran
Posts: 1,624
Thanks: 24
Registered: ‎29-06-2010

Re: Router dead - technicolor TG582n

Nice one!
  Cool