Router connected but can't connect to internet
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Router connected but can't connect to internet
29-11-2018 4:05 PM
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Set up router (new customer), light is blue, tried it with microfilter, direct to the phone socket and with ethernet cable but nothing seems to work. I seem to be in an endless loop of being sent to the login page - which says 'connected', yet I can't access the internet.
Phone service was activated on the 26th and Broadband was supposed to be live by midnight on 27th - is there a chance my broadband account hasn't been activated yet?
Re: Router connected but can't connect to internet
29-11-2018 4:21 PM
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Hi there,
It looks like your router hadn't collected the connection details fully, I've sorted that out and you should be online very shortly. Apologies for any inconvenience.
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