Router barely working
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- Re: Router barely working
Router barely working
01-05-2021 12:36 PM
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Re: Router barely working
01-05-2021 12:40 PM - edited 01-05-2021 12:40 PM
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Are you on ADSL or Fibre?
Re: Router barely working
22-05-2021 8:06 PM
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hi john, originally the problem fixed itself but its come back again. i just need it to work for the next 2 weeks until we switch to fibre on another provider, but im on adsl.
Re: Router barely working
22-05-2021 8:49 PM - edited 22-05-2021 8:50 PM
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Is there noise on your phone line? Dial 17070 option 2.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Router barely working
22-05-2021 9:23 PM
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its going to be fttp thankfully! and unfortunately we dont have a landline phone
Re: Router barely working
23-05-2021 1:30 AM
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unusually the same thing happened this time as it did last time - i just used my data for a bit instead and then the broadband has just magically turned back on. however, it has dropped out multiple times over the past 3 or so days, usually in the early hours of the morning which wouldnt be an issue for any normal person but you know, shouldnt happen haha!!
Re: Router barely working
23-05-2021 8:23 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Router barely working
23-05-2021 8:32 AM
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Hey @charlie1234
I'm really sorry to hear that you're having issues with your service. The details associated with your Community account are not allowing me to locate your Plusnet account.
If you could send me a Private Message with your account username that would be great. I'll run some tests on my end and will let you know what's going on.
-Adam - Plusnet Leeds
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