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Router and PC and internet connectiobn not talking to each other, the b*stards.

jeanners49
Grafter
Posts: 31
Registered: 07-06-2013

Router and PC and internet connectiobn not talking to each other, the b*stards.

Help needed desperately!  My Thomson 585 won't connect to my PC and to phone Plusnet for help is taking 30 mins.  I'm at my wits end.  Have tried everything.
HELP!!!!! Embarrassed
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Router and PC and internet connectiobn not talking to each other, the b*stards.

do you actually mean that your computer won't connect to the router or it won't access the internet
a few clarifications
are you trying to connect wired or wireless
which operating system is on the computer
does the computer show a problem with the network connection
jeanners49
Grafter
Posts: 31
Registered: 07-06-2013

Re: Router and PC and internet connectiobn not talking to each other, the b*stards.

Oldjim - thanks for your reply:-
do you actually mean that your computer won't connect to the router or it won't access the internet

It won't access the internet.
a few clarifications
are you trying to connect wired or wireless
Wired.  But wireless doesn't work either.
which operating system is on the computer
WIndows 10.
does the computer show a problem with the network connection
Yes.  It's something to do with the router and/or password, possibly.  It's very odd, all lights on router now green (although internet light is flashing constantly) PC says I'm connected, but when I try to get to my home page, it just comes up with a Plusnet page asking me to enter my password - that seems to be on a loop.
How I can post a question here and not have internet access is completely beyond me!
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Router and PC and internet connectiobn not talking to each other, the b*stards.

That sounds a bit as though your account has been blocked due to non payment (almost certainly by accident)
Unless staff on here pick it up you could try chat (if that works) otherwise just wait on the phone
Plusnet Staff
Plusnet Staff
Posts: 680
Thanks: 182
Fixes: 29
Registered: 17-10-2015

Re: Router and PC and internet connectiobn not talking to each other, the b*stards.

Thanks for the message Jim Smiley
Hi Jeanners49,
I've taken a quick look at your account, nothing is blocked etc however your router does seem to be using an incorrect account password, to login to the screen that's coming up the username is admin and the password is the serial number of your router.
The DSL login password needs updating to your current account password, I'd suggest giving our tech support team a quick call if there are any issues doing this Smiley

 Paul Tarr
 Plusnet Network Operations
jeanners49
Grafter
Posts: 31
Registered: 07-06-2013

Re: Router and PC and internet connectiobn not talking to each other, the b*stards.

And suddenly all is back to normal.  I've changed nothing!  Just went out and had scampi and chips. 
Feeling more positive; thanks for the advice!