Router admin help needed please?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Router admin help needed please?
Router admin help needed please?
13-01-2015 10:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The router fired up OK and I was able to connect to the wireless network easily enough and open the admin login page but it does NOT accept the serial number quoted on the bottom of the router. I have NEVER been into the admin section previously as I have never needed to. Does anyone have any suggestions please?
Re: Router admin help needed please?
13-01-2015 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router admin help needed please?
13-01-2015 10:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router admin help needed please?
13-01-2015 10:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Then try to login with the serial number...
Quote Use a paperclip, pen or pointed object to press into the reset pinhole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.
From this point on, your router will be restored to 'Factory Settings' so you'll need to start again from the beginning of this guide.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Router admin help needed please?
13-01-2015 10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router admin help needed please?
13-01-2015 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Router admin help needed please?
13-01-2015 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Interestingly the user guide for the TG582n states the following:-
Quote
The default user name is Administrator.
The default password is either blank or the ACCESS KEY printed on the label of your Technicolor Gateway. This depends
on the settings chosen by your Service Provider
- "Your system administrator may have disabled the physical reset button of the Technicolor Gateway. In this case, a hardware reset to defaults is not possible."
That could be fun
Re: Router admin help needed please?
13-01-2015 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Router admin help needed please?
13-01-2015 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router admin help needed please?
13-01-2015 12:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router admin help needed please?
14-01-2015 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I tried again last night, this time using my iPad and Safari browser whereas previously I was using my laptop and Chrome. This time I was able to log in and make the changes straight away.
The ONLY thing I can think is that the iPad had previously been connected to the router whilst it was connected to the old ADSL service. It was therefore already in the WiFi device list so maybe it was "allowed" to connect to the admin interface?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Router admin help needed please?