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Router Delivery?

ListeningPost
Newbie
Posts: 2
Registered: 22-11-2016

Router Delivery?

Our service went live on the 17th, but it's now the 22nd and we still have yet to receive the router - leaving us with no internet since last Thursday.  Is there anywhere I can find out the delivery status of the router? We received an email on the 15th saying it was dispatched and should arrive within 3-5 days, but no further communication.

4 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Router Delivery?

From what you're saying it's appears as though it has been dispatched I would check with customer support you can live chat here

James

Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 105
Fixes: 32
Registered: 27-04-2007

Re: Router Delivery?

Hi ListeningPost, 

 

I'm assuming the hardware has reached you by now. I've managed to track multiple accounts from your details so let me know if anything needs following up on from this.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
ListeningPost
Newbie
Posts: 2
Registered: 22-11-2016

Re: Router Delivery?

 

Yes, the routers appear to have arrived this morning, so we can now set them up! I think we should be good now. Many thanks.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 105
Fixes: 32
Registered: 27-04-2007

Re: Router Delivery?

Glad to see this and thanks for letting me know quickly.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team