Router Delivery?

[#1]

Our service went live on the 17th, but it's now the 22nd and we still have yet to receive the router - leaving us with no internet since last Thursday.  Is there anywhere I can find out the delivery status of the router? We received an email on the 15th saying it was dispatched and should arrive within 3-5 days, but no further communication.

[#2]

From what you're saying it's appears as though it has been dispatched I would check with customer support you can live chat here

James

[#3]

Hi ListeningPost, 

I'm assuming the hardware has reached you by now. I've managed to track multiple accounts from your details so let me know if anything needs following up on from this.

[#4]

Yes, the routers appear to have arrived this morning, so we can now set them up! I think we should be good now. Many thanks.

[#5]

Glad to see this and thanks for letting me know quickly.