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Router Changed

puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Router Changed

My next door neighbour brought a speedtouch 716wl router from me because he decided he would like to use Plusnet VoIP service again.  I also reffered him to plusnet
His BT wiring was a bit of a mess so I cut the wiring and just left wires 2 & 5 connected  and I also fitted a BT-I plate to help get a better sync speed. I cannot get his sync speed any higher , its stuck at 7616 were mines the full 8128.  The BT exchange is a cross the road from us
I am not sure if interleaving his switched on or not (he plays Xbox games over the net), or if is line need 10days before it get a higher sync rate or his profile stuck?  I have re-booted his router everyday for the past 4 days
Jameseh can you reset his profile rate/or noise margin for me please?  I have posted Kev settings and puddy settings to compare settings
Puddy
edit:- forgot to say have used new filters and fitted new BT sockets for him
10 REPLIES
Community Veteran
Posts: 6,420
Thanks: 533
Fixes: 48
Registered: 30-07-2007

Re: Router Changed

Quote
I cannot get his sync speed any higher , its stuck at 7616

That sync speed of 7616 is pretty much a giveaway that Interleaving is ON. Seems to be set on with quite a few new accounts recently.
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Router Changed

It's usually set on for *all* new accounts, afaik.
B.
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Router Changed

Thanks Guys
How do I get it turned off? 
I had thought it could be turned off in connection tools on plusnet web page but I cannot find it listed
Kind regards
Michael
Community Veteran
Posts: 6,420
Thanks: 533
Fixes: 48
Registered: 30-07-2007

Re: Router Changed

Quote
How do I get it turned off? 

I think you need to raise a ticket requesting it turned off.
Moderator
Moderator
Posts: 18,217
Thanks: 1,576
Fixes: 172
Registered: 11-01-2008

Re: Router Changed

or there might be a button under connection settings in the member centre

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Router Changed

I can turn it off if you PM me the username.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Router Changed

Which you've already done Smiley
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Router Changed

Order placed, ticket raised on the account as confirmation.
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Router Changed

Thank you Jameseh  his router now syncing at 8128 and said friend now gets faster speeds on downloads.
Thanks you all for the tip about interleaving
Below I have put 3 speedtouch router stats all show a different SN Margin (up/Down) [dB]
I am not sure if the numbers supposed to be higher or lower for a  better line
I know sync speed should be higher but not sure with other settings and which way the should all be for problem solving
Puddy
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Router Changed

If you are synching at 8128kbps which is the ADSLMax limit then the higher to better