Ridiculous service. Only just signed up want to cancel in cooling off period and go back to BT - you
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Ridiculous service. Only just signed up want to cancel in cooling off period and go back to BT - you
25-09-2017 10:31 PM
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Re: Ridiculous service. Only just signed up want to cancel in cooling off period and go back to BT -
26-09-2017 6:33 AM
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As a customer, like you, I also find the long waits to contact Customer Services unacceptable however I would not recommend cancelling your Direct Debit in this way. Under the Terms & Conditions that you agreed to when you signed up there are only two ways to cancel the service:
"19.2.1. phoning our customer service team; or
19.2.2. writing to Plusnet Plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU."
https://www.plus.net/help/legal/terms/
Cancelling the means of payment does not cancel your contract and could cause you more trouble in the long run.
Re: Ridiculous service. Only just signed up want to cancel in cooling off period and go back to BT -
26-09-2017 8:03 AM - edited 26-09-2017 8:04 AM
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@Impossible If you have problems and want the community or the Plusnet help team to try and resolve them for you, a little more detail would help.
@acr also makes a good point as regards cancelling the Direct Debit.
Re: Ridiculous service. Only just signed up want to cancel in cooling off period and go back to BT -
26-09-2017 11:06 AM
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I can cancel and reinstate DD with my bank within minutes - and it got the desired effect, they contacted me immediately! They have my email address wrong, I can't get through to them to get it rectified and therefore, it's a vicious circle of no contact. They need to get their act together - communication is the key.
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