Ridiculous Charge

[#1]

My parents have asked me to look at their account, as they are confused.  I am also confused.  There is a charge of 115.36  on their account from 2006, for a BT ADSL USB MODEM.  115 quid!!!!!!!!!!  WTF....  What was this for, as just above is a deferred charge, now written off, for a BT Voyager USB modem, which they still have, however they now use a router.
15/11/2006  HW09218254  BT ADSL USB Modem  £115.36
Can anyone explain????

[#2]

You might find that is what your parents would have paid for the router if they had left Plusnet before their original contract expired. Because they have stayed with PN since the inception of the contract, the deferred costs have been absorbed and no longer apply to the account.
So in other words, nothing to worry about.

[#3]

Still - I didn't know Plusnet supplied gold plated USB modems 

[#4]

Nor did I.  I also would have though that to avoid confusion, the charge would have been labelled as written off by now.....
jim:quote

[#5]

Only other thing I can think of, apart from the 18 carat gold plating is that there was a activation charge in there too..on reflection, It definitely needs looking at by the sounds of it.

[#6]

I just dug out the invoice for my first broadband connection. It included:
Connection charge £60
USB Modem £90
Filter (just 1) £15
Delivery £20
So that's £185 so far.
Plus VAT (£32.38)
£217.38  
And remember this was ONLY in 2003! (January), prior to that I was on dial-up
The actual monthly service charge was quite scary compared to current prices. For a 512K connection.

[#7]

First charge on my account in Sept 2003
Qty    Description    Unit    VAT    Gross
1 ADSL Initial Charge £50.00 £8.75 £58.75
Qty    Description                                      Unit    VAT    Gross
1 Account Billing (2003-09-12 to 2003-10-11) £18.71 £3.28 £21.99
and this from Broadbandbuyer
Qty            Description                                                        Unit Price
1 *SPECIAL OFFER* Netgear DG814 LAN Starter Kit            £82.99

[#8]

Cheers Guys
Hopefully one of the Comms guys will pass by, and offer advice
Its more than likely been written off, but would like formal confirmation of this.

[#9]

I recall paying Pipex at least £90 + VAT for "frog" back in March 2002
Initial £50 + VAT was waived provided you stayed 12 months.
512k was £23.44 per month from that April.
How times have changed 

[#10]

before this I was only on Free-online paid by the phone bill

Quote

6220462  £120.97  £0.00  16/07/2006  Fully Paid  ADSL Initial Charge (including ADSL hardware Starter Pack) + P&P

Quote

Qty    Description    Unit    VAT    Gross 1 ADSL Initial Charge (including ADSL hardware Starter Pack) £97.86 £17.12 £114.98 1 Postage And Packaging Cost £5.10 £0.89 £5.99 Net Amount £102.95 VAT Amount @ 17.5% £18.02 Invoice Total £120.97

[#11]

Penfold,
Drop me a PM with their username and I'll sort it out before I leave.

[#12]

Did leaving also involve having the op, Gloria 

[#13]

Just to confirm, I've spoken with Penfold and these charges are definitely not applicable.

[#14]

Gloria?! lol hi james

[#15]

Quote

Initial £50 + VAT was waived provided you stayed 12 months. 512k was £23.44 per month from that April.

And I remember supporting that product....
Assume you mean Xtreme?