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Reward Card Email Not Receigved & Now Too Late to Claim

agprimrose
Hooked
Posts: 5
Registered: ‎02-12-2019

Reward Card Email Not Receigved & Now Too Late to Claim

Hello

I previously spoke with someone via live chat, when querying where my reward is they advised that I could no longer claim it as it had expired. When I questioned this I was informed that I should have received an email 10 days after signing up back in August. I can confirm that I did not receive any email (I have checked my spam folders).

Please can this situation be rectified? I think it's very unfair that you have to claim your "free reward", I was not aware of this and was completely reliant on an email that I never received.

Having read some other posts on this site it sounds like the email not being sent is fairly common. In those instances the reward was still honoured so I expect the same results.

Thanks,

Andy

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,954
Thanks: 1,566
Fixes: 481
Registered: ‎01-01-2012

Re: Reward Card Email Not Receigved & Now Too Late to Claim

Thanks for your post @agprimrose

I'm sorry to hear about the issues you've had claiming your cashback.

As this matter concerns account sensitive information we can't go into detail over our forums but I've raised a ticket on your account regarding this which you can view by going here.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team