cancel
Showing results for 
Search instead for 
Did you mean: 

Revert to capped upstream

HughA
Grafter
Posts: 142
Registered: ‎30-07-2011

Revert to capped upstream

Uncapping my upstream hasn't really worked for my line, upstream is slower than before as is downstream.  Line is stable though, no resyncs except when I unplugged the router to get rid of a mains extension block.  Can a PlusNet agent arrange for my upstream to be capped again please?  I guess my speeds are as good as they are going to get given the length of line.
Thanks
HughA
6 REPLIES 6
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Revert to capped upstream

It's a shame it didn't help, sometimes that's the case though. I've placed a modify order to cap your upstream and it'll complete tomorrow.
HughA
Grafter
Posts: 142
Registered: ‎30-07-2011

Re: Revert to capped upstream

Hi Chris
Had a resync at 15:20 this afternoon, I guess as a result of your modify order.  Unfortunately the upstream is now only 128Kbps whereas downstream is now 3072Kbps.  This must indicate a line issue surely?  Just realised this return of poor upstream sync has once again arrived with the cold weather - there is a definite correlation.
HughA
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Revert to capped upstream

The modify order hasn't completed and won't until tomorrow, I'd suggest disconnecting your connection and via your routers interface and then after a few minutes reboot your router and connect back up.
See if there is any difference and keep me updated.


HughA
Grafter
Posts: 142
Registered: ‎30-07-2011

Re: Revert to capped upstream

Rebooted router and now have 416Kbps upstream, 2912Kbps downstream.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Revert to capped upstream

That now seems to have taken effect, it looks like your downstream has increased since too.
HughA
Grafter
Posts: 142
Registered: ‎30-07-2011

Re: Revert to capped upstream

Upstream now restored to 448Kbps and downstream 3392Kbps.  If it stays like this I shall be very happy, I can live with the capped upstream and downstream is better than I've had for a long time!
Thanks for your help.
HughA