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Returning customer

greyposter
Grafter
Posts: 235
Registered: 27-06-2007

Returning customer

Suppose to have my Broadband service connected tomorrow.Does BT contact me on the same day or does Plusnet call me ?
6 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Returning customer

Hi there,
Welcome back, I've checked your order and the install isn't due until 30th May 8am - 1pm I'm afraid, I know you have been told different prior to this so apologies.
It is going ahead for that date and the engineer will get your fibre active for you.
To add..... we won't call you on the day, once the engineer has done the install you will be online.
greyposter
Grafter
Posts: 235
Registered: 27-06-2007

Re: Returning customer

I've got to go to the Diabetic clinic 11:30 Friday.Could you change the time to 14:00 (2pm) on that day ?Finally why do you keep changing the date ?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Returning customer

The engineer will not need access to your premises as it is a migration, the engineer will complete the work externally and then you should be online.
The date hasn't changed, your were advised the wrong date in the first place unfortunately.
greyposter
Grafter
Posts: 235
Registered: 27-06-2007

Re: Returning customer

My present ISP put a white box below the router,can I unplug that as well ?
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Returning customer

Does it say 'Openreach' on it? Sounds like that's your fibre modem, the router will need to be plugged in to that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
greyposter
Grafter
Posts: 235
Registered: 27-06-2007

Re: Returning customer

It does.Thanks,will just unplug router.